Cancellation & Refund Policy

1. Overview & Customer Commitment

ZetaQR ("ZetaQR", "we", "us" or "our") makes dynamic QR codes, short links and scan analytics. If something goes wrong with your plan, we'd rather fix it or refund you than argue about it.

This policy explains how cancelling works, when you can get your money back, and what happens to codes you've already printed. We've tried to keep it short and plain.

2. The ZetaQR 14-Day Money-Back Guarantee

Try a paid plan without worrying about it. Every new Pro and Business subscription, monthly or annual, comes with a 14-day money-back guarantee.

3. Physical Print Continuity & QR Preservation Policy

One of the greatest fears for any marketer, restaurant operator, or packaging manufacturer is that cancelling software might suddenly cause printed QR codes on physical items to fail, showing an ugly 404 error to customers.

At ZetaQR, we adhere to a strict Physical Print Protection Policy:

• No Sudden Scan Dead-Ends: If you cancel your subscription or receive a refund, your previously printed dynamic QR codes will not abruptly stop working or display broken-link error screens to customers.
• Fallback Routing: Active codes keep sending people to the last link you set.
• 30-Day Advance Archival Notice: If an account downgrade requires archiving excess dynamic codes beyond the free Starter allowance, you will receive at least 30 days of written email notice before any inactive links are transitioned, giving you full control over your physical collateral.
• Asset Ownership: Any high-resolution raster or vector files (PNG, SVG, JPG, WebP) generated and downloaded during your active subscription remain yours to keep and use forever.

4. Plan-Specific Cancellation & Refund Guidelines

5. Non-Refundable Circumstances & Exceptions

To prevent fraudulent misuse and ensure platform integrity, refunds cannot be granted under the following circumstances:

• Acceptable Use Policy Violations: Accounts terminated, suspended, or restricted due to deceptive redirection, phishing, malware delivery, fraudulent financial schemes, unsolicited spam campaigns, or illegal content strictly forfeit all refund eligibility.
• Requests After 14 Days: Refund requests submitted after the 14-calendar-day guarantee window has lapsed are not eligible for retroactive refunds, though recurring billing will be stopped immediately upon cancellation.
• Physical Print & Manufacturing Costs: ZetaQR provides vector files (SVG) and image files (PNG/JPG/WebP) with print-dimension guidelines and Level H error correction. However, ZetaQR is a software platform and cannot reimburse physical printing, packaging, billboard, or material costs incurred through third-party vendors.
• Custom Engineering Fees: One-time onboarding setup fees or dedicated custom engineering services contracted for enterprise accounts are non-refundable once work has commenced.

6. How to Request a Refund (Step-by-Step)

We've kept this simple. No hoops to jump through and no retention calls.

7. Self-Service Subscription Cancellation

If you wish to cancel future recurring billing without requesting a refund, you can do so immediately from your account without contacting support:

1. Log in to your ZetaQR dashboard.
2. Navigate to Workspace Settings > Billing & Subscriptions.
3. Click Manage Plan and select Cancel Subscription.
4. Confirm your selection. Your subscription will not renew, and you will retain full access until the end of your current paid billing period.

8. Payment Gateways, Currency & Chargebacks

All ZetaQR billing transactions are handled via PCI-DSS Level 1 compliant payment gateways. Refunds are always executed in the original currency of the transaction. If your local bank applies foreign exchange or conversion fees, those fees are dictated by your financial institution.