Cancellation & Refund Policy

1. Overview & Customer Commitment

At ZetaQR ("ZetaQR", "we", "us", or "our"), we are dedicated to providing enterprise-grade dynamic QR code generation, branded short links, digital destination experiences, and real-time scan analytics. We stand firmly behind the performance, reliability, and edge-routing latency of our platform.

We believe that billing policies should be completely transparent, simple to understand, and free of hidden conditions. This Cancellation & Refund Policy outlines your rights regarding subscription cancellations, money-back guarantees, refund eligibility criteria, and our signature print continuity protections.

2. The ZetaQR 14-Day Money-Back Guarantee

We want you to explore and integrate ZetaQR with complete confidence. Every new paid subscription tier—including both monthly and annual commitments for the Pro and Business plans—is accompanied by our comprehensive 14-day money-back guarantee.

3. Physical Print Continuity & QR Preservation Policy

One of the greatest fears for any marketer, restaurant operator, or packaging manufacturer is that cancelling software might suddenly cause printed QR codes on physical items to fail, showing an ugly 404 error to customers.

At ZetaQR, we adhere to a strict Physical Print Protection Policy:

• No Sudden Scan Dead-Ends: If you cancel your subscription or receive a refund, your previously printed dynamic QR codes will not abruptly stop working or display broken-link error screens to customers.
• Fallback Routing: Active codes will route to your designated primary fallback destination or the last configured URL in your workspace.
• 30-Day Advance Archival Notice: If an account downgrade requires archiving excess dynamic codes beyond the free Starter allowance, you will receive at least 30 days of written email notice before any inactive links are transitioned, giving you full control over your physical collateral.
• Asset Ownership: Any high-resolution raster or vector files (SVG, EPS, PDF) generated and downloaded during your active subscription remain yours to keep and use forever.

4. Plan-Specific Cancellation & Refund Guidelines

5. Non-Refundable Circumstances & Exceptions

To prevent fraudulent misuse and ensure platform integrity, refunds cannot be granted under the following circumstances:

• Acceptable Use Policy Violations: Accounts terminated, suspended, or restricted due to deceptive redirection, phishing, malware delivery, fraudulent financial schemes, unsolicited spam campaigns, or illegal content strictly forfeit all refund eligibility.
• Requests After 14 Days: Refund requests submitted after the 14-calendar-day guarantee window has lapsed are not eligible for retroactive refunds, though recurring billing will be stopped immediately upon cancellation.
• Physical Print & Manufacturing Costs: ZetaQR provides vector files (SVG/EPS) and print-dimension guidelines with Level H error correction. However, ZetaQR is a software platform and cannot reimburse physical printing, packaging, billboard, or material costs incurred through third-party vendors.
• Custom Engineering Fees: One-time onboarding setup fees or dedicated custom engineering services contracted for enterprise accounts are non-refundable once work has commenced.

6. How to Request a Refund (Step-by-Step)

We have made our refund process as fast and straightforward as possible. You do not have to jump through hoops or sit through lengthy retention calls.

7. Self-Service Subscription Cancellation

If you wish to cancel future recurring billing without requesting a refund, you can do so immediately from your account without contacting support:

1. Log in to your ZetaQR dashboard.
2. Navigate to Workspace Settings > Billing & Subscriptions.
3. Click Manage Plan and select Cancel Subscription.
4. Confirm your selection. Your subscription will not renew, and you will retain full access until the end of your current paid billing period.

8. Payment Gateways, Currency & Chargebacks

All ZetaQR billing transactions are handled via PCI-DSS Level 1 compliant payment gateways. Refunds are always executed in the original currency of the transaction. If your local bank applies foreign exchange or conversion fees, those fees are dictated by your financial institution.